1.
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
John Caudwell
2.
People are much more important than superficial environments.
John Caudwell
3.
As the years passed, and I was nine, 10, 11 years old, it became obvious I was going to start up a business of some sort.
John Caudwell
4.
E-mails are the cancer of modern business.
John Caudwell
5.
I saw that e-mail was insidiously invading Phones 4u so I banned it immediately.
John Caudwell
6.
I believe in workers rights when people are doing a good job. If somebody needs support I am always there, but if they're taking the piss, I am hard on them.
John Caudwell
7.
Sometimes your worst competitors are the ones which are dying because they do stupid things.
John Caudwell
8.
I was always interested in ladies' fashion.
John Caudwell