1.
Even a tiny step is one step closer to where you are going.
Ron Kaufman
2.
Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
3.
You cannot change what has already happened. You can always change the way you respond.
Ron Kaufman
4.
Quality is more than a promise, it's genuine performance.
Ron Kaufman
5.
When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
6.
Service is taking action to create value for someone else.
Ron Kaufman
7.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Ron Kaufman
8.
Acting after being asked is compliance. Acting without being asked is kindness.
Ron Kaufman
9.
Be the mirror in which people admire their true potential.
Ron Kaufman
10.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
11.
Reaching out takes nothing more than a smile.
Ron Kaufman
12.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
13.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
14.
Testimonials describe what has been, and are a promise of what is to come.
Ron Kaufman
15.
If your customers are demanding, be thankful.
Ron Kaufman
16.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
17.
Giving great service requires the right people and the right service tools.
Ron Kaufman
18.
Employees are the key to your success with customers. Treat them well!
Ron Kaufman
19.
Money has a fixed value. People can have unlimited value.
Ron Kaufman
20.
Are you moving forward, or just moving?
Ron Kaufman
21.
Give your customers what they want today, and help them see tomorrow.
Ron Kaufman
22.
Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman
23.
Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
24.
The first step to delighting your customers is being there when they need you.
Ron Kaufman
25.
Your promise means more than the words you use to give it.
Ron Kaufman
26.
The starting point is always now. The end is up to you.
Ron Kaufman
27.
You can't always hire great service providers, but you can create them.
Ron Kaufman
28.
The shelter of excuses has a leaky roof.
Ron Kaufman
29.
Always do what you can do instead of worrying about what you can't.
Ron Kaufman
30.
Don't just talk about it, do it.
Ron Kaufman
31.
Good customers want good quality service. Great customers want it even more.
Ron Kaufman
32.
If you want to be the best, find the best in others.
Ron Kaufman
33.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman
34.
Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
35.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Ron Kaufman
36.
The most valuable person is the one who cherishes the value in others.
Ron Kaufman
37.
Only a well-oiled machine runs smoothly.
Ron Kaufman
38.
Everything ordinary has the potential to be extraordinary.
Ron Kaufman
39.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
40.
First be effective and then be efficient.
Ron Kaufman
41.
Challenge your own status quo - before someone else does.
Ron Kaufman
42.
Enthusiastic service providers create enthusiastic customers.
Ron Kaufman
43.
Never rest on past success. Create something better.
Ron Kaufman
44.
Do what's right and you'll never go wrong.
Ron Kaufman
45.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Ron Kaufman
46.
When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
47.
The bottom line is a by-product of taking care of your main product - your customers.
Ron Kaufman
48.
Procrastination is the beginning of poor performance.
Ron Kaufman
49.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
50.
Preparation is good, but customers need results.
Ron Kaufman