Ron Kaufman Quotes

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Testimonials describe what has been, and are a promise of what is to come.

If your customers are demanding, be thankful.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Giving great service requires the right people and the right service tools.

Employees are the key to your success with customers. Treat them well!

Money has a fixed value. People can have unlimited value.

Are you moving forward, or just moving?

Give your customers what they want today, and help them see tomorrow.

Things that are obvious don't need to be talked about. Things that are missing, do.

Q: When you are already in the lead, how do you to stay ahead?

The first step to delighting your customers is being there when they need you.

Your promise means more than the words you use to give it.

The starting point is always now. The end is up to you.

You can't always hire great service providers, but you can create them.

The shelter of excuses has a leaky roof.

Always do what you can do instead of worrying about what you can't.

Don't just talk about it, do it.

Good customers want good quality service. Great customers want it even more.

If you want to be the best, find the best in others.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Meeting expectations is good. Exceeding expectations is better.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

The most valuable person is the one who cherishes the value in others.

Only a well-oiled machine runs smoothly.

Everything ordinary has the potential to be extraordinary.

What you did in the past is how you got to today. What you do today is how you will get to the future.

First be effective and then be efficient.

Challenge your own status quo - before someone else does.

Enthusiastic service providers create enthusiastic customers.

Never rest on past success. Create something better.

Do what's right and you'll never go wrong.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

When your staff are 'information-rich', their information can make you rich!

The bottom line is a by-product of taking care of your main product - your customers.

Procrastination is the beginning of poor performance.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Preparation is good, but customers need results.