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Sam Walton Quotes

American businessman, Birth: 29-3-1918, Death: 5-4-1992 Sam Walton Quotes
1.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton

'The customer holds the ultimate power, able to terminate the employment of any staff member from the top-level executive to the lowest rank by shifting their patronage.'
2.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Sam Walton

Remarkable leaders take extra measures to bolster the self-confidence of their team members. If individuals trust in themselves, it is incredible what they can achieve.
3.
The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton

Achieve customer service that is not only outstanding, but renowned.
4.
To succeed in this world, you have to change all the time.
Sam Walton

Triumph in life necessitates continual adaptation.
5.
Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Sam Walton

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6.
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Sam Walton

Share all the information you can with your colleagues. The more they understand, the more invested they become. When they feel invested, there is no limit to what can be achieved.
7.
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
Sam Walton

'Continual adaptation is essential to survive; remain ahead of the curve if you want to thrive.'
8.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton

Surpass your patron's hopes. If you do, they'll return routinely. Provide them with what they desire - plus something extra.
Quote Topics by Sam Walton: Business Inspirational Ideas Opportunity Leadership Thinking Success People Way Years Motivational Long Expectations Passion Want Competition Giving Educational Successful America Commitment Would Be Trying Jobs Appreciation Opposites Keys Secret Expenses Goal
9.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Sam Walton

No other thing can quite take the place of a small selection of carefully chosen, opportune, honest compliments. They are completely free and worth an incredible amount.
10.
Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Sam Walton

Heads of organizations must always prioritize their employees above all else. If done correctly, success is certain.
11.
The way management treats their associates is exactly how the associates will then treat the customers.
Sam Walton

The attitude of executives towards their employees will be mirrored in the service provided to patrons.
12.
The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
Sam Walton

13.
Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
Sam Walton

'Innovative thoughts can emerge from any source if one pays attention and searches for them. There is no telling where a brilliant notion may originate.'
14.
Individuals don't win in business, teams do.
Sam Walton

'Collective efforts are paramount to success in the corporate world.'
15.
There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Sam Walton

There is no boundary to what typical, everyday, working individuals can attain if they are afforded the chance and motivation to give it their all.
16.
If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton

If one of our customers enters the store without cheerfulness, I will provide them with some of my own.
17.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Sam Walton

If you are passionate about your work, you will strive to do it with the utmost excellence each day, and soon those around you will be inspired by your enthusiasm - like a contagion.
18.
Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction. But be prepared for a lot of folks to wave you down and tell you you're headed the wrong way. I guess in all my years, what I heard more often than anything was: a town of less than 50,000 population cannot support a discount store for very long.
Sam Walton

19.
If you want a successful business, your people must feel that you are working for them - not that they are working for you.
Sam Walton

If you desire a prosperous venture, your employees ought to sense that you are advocating for them - not that they are serving you.
20.
We're all working together; that's the secret.
Sam Walton

'Collaboration is key.'
21.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Sam Walton

22.
I had to get up everyday with my mind set on improving something.
Sam Walton

23.
High expectations are the key to everything.
Sam Walton

24.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Sam Walton

25.
Commit to your business. Believe in it more than anybody else.
Sam Walton

26.
There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Sam Walton

27.
I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.
Sam Walton

28.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Sam Walton

29.
If you don't listen to your customers, someone else will.
Sam Walton

30.
If I had to single out one element in my life that has made a difference for me, it would be a passion to compete.
Sam Walton

31.
Lose your smile and lose your customers.
Sam Walton

32.
Don't get so stuck in your ways that you can't change.
Sam Walton

33.
Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
Sam Walton

34.
The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.
Sam Walton

35.
I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.
Sam Walton

36.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Sam Walton

37.
...You can make a positive out of most any negative if you work at it hard enough.
Sam Walton

38.
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Sam Walton

39.
A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.
Sam Walton

40.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton

41.
Appreciate everything your associates do for the business.
Sam Walton

42.
Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.
Sam Walton

43.
Our best ideas come from clerks and stockboys.
Sam Walton

44.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Sam Walton

45.
Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Sam Walton

46.
When all else fails, put on a costume and sing a silly song.
Sam Walton

47.
Focus on something the customer wants, and then deliver it.
Sam Walton

48.
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
Sam Walton

49.
Celebrate your successes. Find some humor in your failures.
Sam Walton

50.
I had to pick myself up and get on with it, do it all over again, only even better this time.
Sam Walton