1.
If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton
If one of our customers enters the store without cheerfulness, I will provide them with some of my own.
2.
It is easier to do a job right than to explain why you didn't.
Martin Van Buren
It is preferable to execute a task accurately than to rationalize why it was not.
3.
In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result.
James Allen
4.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
J. W. "Bill" Marriott, Jr.
5.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Konosuke Matsushita
6.
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
Jack Welch
7.
When you're out of quality, you're out of business.
Phil Crosby
8.
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.
Charles Fillmore
9.
Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.
Louis Auchincloss
11.
The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.
J. Boone
12.
Nothing strengthens the judgment and quickens the conscience like individual responsibility.
Elizabeth Cady Stanton
13.
The easier it is to do something, the harder it is to change the way you do it.
Steve Wozniak
14.
Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh
15.
Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.
Stewart Brand
16.
You cannot change what has already happened. You can always change the way you respond.
Ron Kaufman
17.
Trust is the lubrication that makes it possible for organizations to work.
Warren G. Bennis
18.
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.
David Ogilvy
19.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Kevin Stirtz
20.
Your customers get better when you do.
Bill Gates
21.
When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
22.
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
23.
Quality is more than a promise, it's genuine performance.
Ron Kaufman
24.
Customer service is not a department, it's everyone's job.
Ken Blanchard
25.
Be the mirror in which people admire their true potential.
Ron Kaufman
27.
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
Leon Leonwood Bean
28.
Reaching out takes nothing more than a smile.
Ron Kaufman
29.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
30.
The longer you wait, the harder it is to provide outstanding customer service.
Bill Davidow
31.
We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
Jack Welch
32.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
33.
If your customers are demanding, be thankful.
Ron Kaufman
34.
If we don't take care of our customers, someone else will.
Edgar Mitchell
35.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
36.
I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.
Debbi Fields
37.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
38.
The customer is the final inspector.
Steve Jobs
40.
Testimonials describe what has been, and are a promise of what is to come.
Ron Kaufman
41.
Are you moving forward, or just moving?
Ron Kaufman
42.
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.
Bill Vaughan
43.
Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
44.
I don't want to do business with those who don't make a profit, because they can't give the best service.
Richard Bach
45.
You have to create a track record of breaking your own mold, or at least other people's idea of that mold.
William Hurt
46.
Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman
47.
When was the last time you did something for the first time?
John C. Maxwell
48.
The first step to delighting your customers is being there when they need you.
Ron Kaufman
49.
Employees are the key to your success with customers. Treat them well!
Ron Kaufman
50.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
Thomas Friedman