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Service Culture Quotes

1.
If one of our customers comes into the store without a smile, I'll give them one of mine.
Sam Walton

If one of our customers enters the store without cheerfulness, I will provide them with some of my own.
Authors on Service Culture Quotes: Ron Kaufman Jack Welch Tony Hsieh Debbi Fields Napoleon Hill Charles Fillmore Steve Wozniak Elizabeth Cady Stanton Martin Van Buren Marian Wright Edelman Sam Walton Bill Davidow Stewart Brand Daniel R. Scoggin Konosuke Matsushita Ken Blanchard Thomas Friedman Gary L. Tooker Bill Gates David Ogilvy Lou Gerstner Leon Leonwood Bean Phil Crosby Harvey Mackay Bill Vaughan J. Boone Louis Auchincloss Kevin Stirtz Richard Bach Edgar Mitchell Francois de La Rochefoucauld Warren G. Bennis J. W. "Bill" Marriott, Jr.
2.
It is easier to do a job right than to explain why you didn't.
Martin Van Buren

It is preferable to execute a task accurately than to rationalize why it was not.
3.
In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result.
James Allen

4.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
J. W. "Bill" Marriott, Jr.

5.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Konosuke Matsushita

6.
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
Jack Welch

7.
When you're out of quality, you're out of business.
Phil Crosby

8.
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.
Charles Fillmore

9.
Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.
Louis Auchincloss

10.
Everything can be improved.
Clarence W. Barron

11.
The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.
J. Boone

12.
Nothing strengthens the judgment and quickens the conscience like individual responsibility.
Elizabeth Cady Stanton

13.
The easier it is to do something, the harder it is to change the way you do it.
Steve Wozniak

14.
Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh

15.
Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.
Stewart Brand

16.
You cannot change what has already happened. You can always change the way you respond.
Ron Kaufman

17.
Trust is the lubrication that makes it possible for organizations to work.
Warren G. Bennis

18.
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.
David Ogilvy

19.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Kevin Stirtz

20.
Your customers get better when you do.
Bill Gates

21.
When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman

22.
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner

23.
Quality is more than a promise, it's genuine performance.
Ron Kaufman

24.
Customer service is not a department, it's everyone's job.
Ken Blanchard

25.
Be the mirror in which people admire their true potential.
Ron Kaufman

26.
Service is what life is all about.
Marian Wright Edelman

27.
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
Leon Leonwood Bean

28.
Reaching out takes nothing more than a smile.
Ron Kaufman

29.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman

30.
The longer you wait, the harder it is to provide outstanding customer service.
Bill Davidow

31.
We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
Jack Welch

32.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman

33.
If your customers are demanding, be thankful.
Ron Kaufman

34.
If we don't take care of our customers, someone else will.
Edgar Mitchell

35.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh

36.
I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.
Debbi Fields

37.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman

38.
The customer is the final inspector.
Steve Jobs

39.
Reason alone is insufficient to make us enthusiastic in any matter.
Francois de La Rochefoucauld

40.
Testimonials describe what has been, and are a promise of what is to come.
Ron Kaufman

41.
Are you moving forward, or just moving?
Ron Kaufman

42.
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.
Bill Vaughan

43.
Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman

44.
I don't want to do business with those who don't make a profit, because they can't give the best service.
Richard Bach

45.
You have to create a track record of breaking your own mold, or at least other people's idea of that mold.
William Hurt

46.
Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman

47.
When was the last time you did something for the first time?
John C. Maxwell

48.
The first step to delighting your customers is being there when they need you.
Ron Kaufman

49.
Employees are the key to your success with customers. Treat them well!
Ron Kaufman

50.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
Thomas Friedman