Service Culture Quotes

If one of our customers comes into the store without a smile, I'll give them one of mine.

It is easier to do a job right than to explain why you didn't.

In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result.

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.

After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

When you're out of quality, you're out of business.

We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.

Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.

The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.

Everything can be improved.

Nothing strengthens the judgment and quickens the conscience like individual responsibility.

The easier it is to do something, the harder it is to change the way you do it.

Customer service shouldn't just be A department, it should be the entire company.

Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.

You cannot change what has already happened. You can always change the way you respond.

Trust is the lubrication that makes it possible for organizations to work.

Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

Your customers get better when you do.

When the customer makes contact, he does not want a quote. He wants a commitment.

Customer complaints are the schoolbooks from which we learn.

Quality is more than a promise, it's genuine performance.

Customer service is not a department, it's everyone's job.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The longer you wait, the harder it is to provide outstanding customer service.

Service is what life is all about.

Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.

Reaching out takes nothing more than a smile.

Reason alone is insufficient to make us enthusiastic in any matter.

Testimonials describe what has been, and are a promise of what is to come.

We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

If your customers are demanding, be thankful.

If we don't take care of our customers, someone else will.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

The customer is the final inspector.

When was the last time you did something for the first time?

The first step to delighting your customers is being there when they need you.

Employees are the key to your success with customers. Treat them well!

If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.

Are you moving forward, or just moving?

Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.

Q: When you are already in the lead, how do you to stay ahead?

I don't want to do business with those who don't make a profit, because they can't give the best service.

You have to create a track record of breaking your own mold, or at least other people's idea of that mold.

Things that are obvious don't need to be talked about. Things that are missing, do.