1.
It is no longer enough to satisfy your customers. You must delight them.
Philip Kotler
Achieve customer euphoria.
2.
The most important thing is to forecast where customers are moving, and be in front of them.
Philip Kotler
Anticipate customer trends and stay ahead of the curve.
3.
Take good care of your employees, and they'll take good care of your customers, and the customers will come back.
J. Willard Marriott
Nurture your employees, and they'll nurture your customers, and the customers will return.
4.
Usability rules the web. Simply stated, if the customer can't find a product, then he or she will not buy it.
Jakob Nielsen
5.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Konosuke Matsushita
6.
The true purpose of a business is to create and keep a customer, not to make you money.
Theodore Levitt
8.
The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so
Aleister Crowley
10.
If you don't listen to your customers, someone else will.
Sam Walton
12.
Lose your smile and lose your customers.
Sam Walton
13.
How your customers learn about your product is part of your product. The medium is the message.
Patrick Vlaskovits
14.
Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.
Reed Hastings
15.
To succeed in business, put the interest of the customer ahead of your own.
James Cook
16.
Obsess about customers, not competitors.
Jeff Bezos
17.
You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.
Marc Benioff
18.
The fundamental law of the market is: the customer is always right.
Ludwig von Mises
19.
Don't make the mistake of thinking you're Facebook's customer, you're not - you're the product.
Bruce Schneier
20.
The boss is not paying you. They just keep the money for you only. New customers who actually paid
Henry Ford
23.
Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.
Marc Benioff
24.
The only thing that counts is a satisfied customer.
Jan Carlzon
25.
It's not enough to create value, you have to interpret the value for your prospects and customers so that they can feel the value emotionally and empirically.
Nido R Qubein
26.
It is the customer that pays the wages
Henry Ford
27.
We built this company from the customer back, not from the company out.
Lou Gerstner
30.
Customers must recognize that you stand for something.
Howard Schultz
31.
Customers don't measure you on how hard you tried, they measure you on what you deliver.
Steve Jobs
33.
If we do not know who the customer is, we do not know what quality is.
Eric Ries
34.
Focusing on the customer makes a company more resilient.
Jeff Bezos
35.
It is possible to tell a customer "no", and have the customer thank you for doing it
Phil Knight
36.
If what you are getting online is for free, you are not the customer, you are the product.
Jonathan Zittrain
38.
When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.
Daniel H. Pink
39.
...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?
James Hunter
41.
When something online is free, you're not the customer, you're the product.
Jonathan Zittrain
42.
My definition of innovative is providing value to the customer.
Mary T. Barra
43.
A brand is essentially a container for a customer’s complete experience with the product or company.
Sergio Zyman
45.
Who decides what's in Windows? The customers who buy it.
Bill Gates
46.
I have no fans. You know what I got? Customers. And customers are your friends.
Mickey Spillane
47.
If you don't keep giving customers reasons to buy from you, they won't
Sergio Zyman
48.
Deliver total quality to every customer every day.
Dave Thomas
50.
When banks extend loans to their customers, they create money by crediting their customers’ accounts.
Mervyn King