Dave Kerpen Quotes

Listen carefully, be transparent, be responsive, be authentic, tell great stories-the qualities that would make you the hotshot at a party-and they'll make your organization a likeable one on social networks.

It's important to think of every customer as an online celebrity with followers, friends, & above all influence

A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.

Listen first and never stop listening.