1.
Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.
David Neeleman
2.
I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.
David Neeleman
3.
You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.
David Neeleman
4.
The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.
David Neeleman
5.
I'm always crunching numbers, so my calculator watch is a must.
David Neeleman
6.
Never, ever forget that you are a servant.
David Neeleman
7.
In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a certain kind of creativity.
David Neeleman
8.
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.
David Neeleman
9.
Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book that trust is the one thing that changes everything-in business and in life. With high trust, success comes faster, better, and at lower cost.
David Neeleman
10.
People who invest in aviation are the biggest suckers in the world.
David Neeleman
11.
Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.
David Neeleman
12.
I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.
David Neeleman
13.
We're reviewing everything to see how we can do it better, faster, and more efficiently.
David Neeleman
14.
A lot of airlines have come and gone.
David Neeleman
15.
Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.
David Neeleman
16.
Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.
David Neeleman
17.
Certainly, we are hurt by the high fuel prices because it raises our cost.
David Neeleman
18.
It's so important to experience what your customers are experiencing and listen to their suggestions.
David Neeleman
19.
I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years.
David Neeleman
20.
And, of course, customers really need to feel safe and are seeking reassurance when they fly.
David Neeleman
21.
When you do consolidation, you get rid of flying and you get rid of routes.
David Neeleman
22.
We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.
David Neeleman
23.
This is not a business where you can hand off and run by remote control.
David Neeleman
24.
Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.
David Neeleman
25.
I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.
David Neeleman
26.
The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.
David Neeleman
27.
I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.
David Neeleman
28.
If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].
David Neeleman
29.
I just don't think it's good public policy to tax fuel. It's kind of silly. It stops people from traveling and actually costs the economy more money than what you gain in the taxes.
David Neeleman
30.
You can't charge for anything in Brazil.
David Neeleman
31.
There's just things that are against the law.
David Neeleman
32.
I think because of all of the difficulties in Europe with terrorism and stuff, a lot of people ended up going to Portugal. They felt, I think, safer in Portugal.
David Neeleman
33.
People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.
David Neeleman
34.
And you've got to remember that I'm also the father of nine children.
David Neeleman
35.
Nobody ever thought about having to protect the passengers from the pilots.
David Neeleman
36.
People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.
David Neeleman
37.
If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.
David Neeleman
38.
People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.
David Neeleman
39.
When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.
David Neeleman
40.
Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.
David Neeleman
41.
Value will always be on top of everyone's lists now, right along with safety.
David Neeleman
42.
With high trust, success comes faster, better, and at lower cost.
David Neeleman
43.
I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.
David Neeleman
44.
One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and airplanes. There probably isn't an abundance of gates at popular airports, either.
David Neeleman
45.
Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.
David Neeleman
