Jeffrey Gitomer Quotes

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

The key is not to call the decision maker. The key is to have the decision maker call you.

Failure is not about insecurity. It's about lack of execution.

People don't like to be sold, but they love to buy!

Don't dwell on the problem; concentrate on the solution.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Great salespeople are relationship builders who provide value and help their customers win.

Good things come to those who have patience and take consistent, persistent actions toward what they want.

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Proper prospecting prevents poverty.

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

A person who seems to have all of the answers, usually isn't listening.

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

People will try to rain on your parade because they have no parade of their own.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

Quality performance starts with a positive attitude.

If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.

Differentiate with value or die with price.

Friendly makes sales - and friendly generates repeat business.

If you don't think you can do it, who will? You control the most important tool in success, your mind.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?

Invest time, don't spend it.

Courage is a self-inflicted quality that gains momentum every time you try it.

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

You can't be a winner if you're a whiner...wiener.

Great people have great values and great ethics.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

Memorable customer service can only take place in a human-to-human situation.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

Value the relationship more than making your quota.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

All things being equal, people want to do business with their friends.

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

Most people will not do the hard work it takes to make success easy. Don't be like most people.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.