1.
Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey Gitomer
2.
There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
Jeffrey Gitomer
3.
Take action every day - some small dose at a time.
Jeffrey Gitomer
4.
Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
Jeffrey Gitomer
5.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
6.
Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.
Jeffrey Gitomer
7.
When you love life, life will love you back.
Jeffrey Gitomer
8.
Change is not a four letter word...but often your reaction to it is!
Jeffrey Gitomer
9.
Before you can get what you want, you have to know what you want,and make a game plan to get it
Jeffrey Gitomer
10.
Your character holds the key to your trustworthiness.
Jeffrey Gitomer
11.
The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
12.
Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
13.
People don't like to be sold, but they love to buy!
Jeffrey Gitomer
14.
Don't dwell on the problem; concentrate on the solution.
Jeffrey Gitomer
15.
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer
16.
Great salespeople are relationship builders who provide value and help their customers win.
Jeffrey Gitomer
17.
Good things come to those who have patience and take consistent, persistent actions toward what they want.
Jeffrey Gitomer
18.
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
Jeffrey Gitomer
19.
Proper prospecting prevents poverty.
Jeffrey Gitomer
20.
Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
21.
A person who seems to have all of the answers, usually isn't listening.
Jeffrey Gitomer
22.
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Jeffrey Gitomer
23.
If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!
Jeffrey Gitomer
24.
Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
Jeffrey Gitomer
25.
People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer
26.
People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.
Jeffrey Gitomer
27.
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
28.
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
Jeffrey Gitomer
29.
Quality performance starts with a positive attitude.
Jeffrey Gitomer
30.
If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
Jeffrey Gitomer
31.
Differentiate with value or die with price.
Jeffrey Gitomer
32.
Friendly makes sales - and friendly generates repeat business.
Jeffrey Gitomer
33.
If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
34.
A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer
35.
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
36.
Invest time, don't spend it.
Jeffrey Gitomer
37.
Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
38.
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
39.
You can't be a winner if you're a whiner...wiener.
Jeffrey Gitomer
40.
Great people have great values and great ethics.
Jeffrey Gitomer
41.
Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
Jeffrey Gitomer
42.
Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
43.
Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
Jeffrey Gitomer
44.
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.
Jeffrey Gitomer
45.
Value the relationship more than making your quota.
Jeffrey Gitomer
46.
Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.
Jeffrey Gitomer
47.
All things being equal, people want to do business with their friends.
Jeffrey Gitomer
48.
Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal
Jeffrey Gitomer
49.
Most people will not do the hard work it takes to make success easy. Don't be like most people.
Jeffrey Gitomer
50.
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
Jeffrey Gitomer