1.
The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
Achieve customer service that is not only outstanding, but renowned.
2.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
3.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Steve Jobs
4.
Don't find customers for your products, find products for your customers.
Seth Godin
5.
The purpose of a business is to create a customer.
Peter Drucker
6.
Know what your customers want most and what your company does best. Focus on where those two meet.
Kevin Stirtz
7.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
8.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
Bill Gates
9.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Richard Branson
10.
There is only one boss. The customer.
Sam Walton
11.
It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
Phil Pringle
12.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Douglas A. Warner III
14.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Chip R. Bell
16.
The complaining customer represents a huge opportunity for more business.
Zig Ziglar
18.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
Elbert Hubbard
19.
On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.
Jakob Nielsen
20.
Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
22.
A rose on time is more valuable than a $1,000 gift that's too late.
Jim Rohn
23.
Over the last 40 years, I have built MW into a multi-billion dollar company with amazing employees and loyal customers who value the products and service they receive at MW. Over the past several months I have expressed my concerns to the Board about the direction the company is currently heading.Instead of fostering the kind of dialogue in the Boardroom that has in part contributed to our success, the Board has inappropriately chosen to silence my concerns through termination as an executive officer.
George Zimmer
24.
Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.
Seth Godin
25.
Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.
Blake Mycoskie
26.
Once you create a loyal customer base, it's tough for a competitor to take that away.
Joseph D Mansueto
27.
Loyal employees in any company create loyal customers, who in turn create happy shareholders.
Richard Branson
28.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Ron Kaufman