1.
Friendly makes sales - and friendly generates repeat business.
Jeffrey Gitomer
2.
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
3.
Customer service is not a department, it's everyone's job.
Ken Blanchard
4.
If we don't take care of our customers, someone else will.
Edgar Mitchell
5.
What gets measured, gets done. And what gets recognized gets done again, and even better.
Robert Crawford
8.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh