1.
Without a standard there is no logical basis for making a decision or taking action.
Joseph M. Juran
Without an established rule, there is no reasonable justification for making a choice or taking action.
2.
Quality planning consists of developing the products and processes required to meet customer's needs
Joseph M. Juran
Creating the necessary goods and services to satisfy customers' desires.
3.
All improvement happens project by project and in no other way.
Joseph M. Juran
Development occurs task by task and exclusively in this fashion.
4.
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
Joseph M. Juran
It is essential that upper-echelon leadership be committed to excellence. Without genuine display of concern from the summit, little progress will be made below.
5.
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.
Joseph M. Juran
6.
...every successful quality revolution has included the participation of upper management. We know of no exceptions.
Joseph M. Juran
7.
For many phenomena, 80% of consequences stem from 20% of the causes.
Joseph M. Juran
8.
What I want to do has no end, since I am on the endless frontier of a branch of knowledge.
Joseph M. Juran
9.
Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.
Joseph M. Juran
10.
Pareto's Principle: you generally spend 80% of your time on 20% of the project.
Joseph M. Juran
11.
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what.
Joseph M. Juran