1.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
2.
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
If you cannot express what you are doing as a sequence, then your understanding is incomplete.
3.
The most dangerous kind of waste is the waste we do not recognize.
Shigeo Shingo
The most perilous kind of neglect is the disregard we fail to acknowledge.
4.
All the body's systems and processes - your nerves, your emotions - take instruction from what is going on with your breath.
Tara Stiles
5.
Systems and processes are essential to keep the crusade going, but they should not replace the crusade.
Simon Sinek
6.
Client companies and advertising agencies are old-world-order places. The systems and processes and structures come from a time when you shot the TV commercial, then you did the print ads, then you did everything else - including the website. Everything has changed, but the systems haven't.
Cindy Gallop