1.
Take good care of your employees, and they'll take good care of your customers, and the customers will come back.
J. Willard Marriott
Nurture your employees, and they'll nurture your customers, and the customers will return.
2.
It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.
J. Willard Marriott
'The minutiae are the building blocks of success; only careful scrutiny of its elements can create top-notch results.'
3.
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
J. Willard Marriott
Encourage them, educate them, show concern for them, and transform them into victors... they'll handle the patrons appropriately. And if customers are provided with excellent service, they will return.
4.
Great companies are built by people who never stop thinking about ways to improve the business.
J. Willard Marriott
Outstanding organizations are constructed by individuals who continually search for ways to enhance the enterprise.
5.
Good timber does not grow with ease; the stronger the wind, the stronger the trees
J. Willard Marriott
6.
. . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you.
J. Willard Marriott
7.
See and be seen. Get out of your office, walk around, make yourself visible and accessible.
J. Willard Marriott
8.
Take care of your people and they will take care of your customers.
J. Willard Marriott
9.
Eliminate the cause of a mistake. Don't just clean it up.
J. Willard Marriott
10.
Customer needs may vary, but their bias for quality never does.
J. Willard Marriott
11.
Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it.
J. Willard Marriott
12.
It's more important to hire people with the right qualities than with specific experience.
J. Willard Marriott
13.
No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.
J. Willard Marriott
14.
View the problem as an opportunity to grow.
J. Willard Marriott
15.
No person can get very far in this life on a 40 hour week.
J. Willard Marriott
16.
Communicate. Listen to your customers, associates and competitors.
J. Willard Marriott
17.
Celebrate your people's success, not your own.
J. Willard Marriott
18.
A man should keep on being constructive, and do constructive things. He should take part in the things that go on in this wonderful world. He should be someone to be reckoned with. He should live life and make every day count, to the very end. Sometimes it’s tough. But that’s what I’m going to do.
J. Willard Marriott
19.
I've felt that dissatisfaction is the basis of progress. When we become satisfied in business, we become obsolete.
J. Willard Marriott
20.
Do it and do it now. Err on the side of taking action
J. Willard Marriott
21.
Choose your friends wisely-they will make or break you.
J. Willard Marriott
